Helplines
Need help? Here you find a list of public services to help you solve your issues.
The goal of SECURITYMDEIN.LU’s public mission is to help citizens and businesses improve their cyber-protection. Our Tools page already proposes a large range of measures to enhance your protection and other useful initiatives. In case of persistent problems, find below a comprehensive list of public service helplines:
| Concern | Audience | Helpline | |||
|---|---|---|---|---|---|
| I have a question about security | Citizens, parents, youth | BEE SECURE Helpline: 8002 1234 (Lu-Ve: 9.00-17.00) | |||
| I have a question about security | Employees, Companies | CASES Helpline | |||
| Where can I find more documentation about security? | Citizens, parents, youth | BEE SECURE | |||
| Where can I find more documentation about security? | Employees, Companies | CASES Knowledgebase | |||
| Where can I find more documentation about security? | Freelancers, Tech-savvy people | CIRCL’s Digital First Aid Kit | |||
| I received a malicious or suspicious link | Employee, Company | CIRCL URLabuse | |||
| My PC is infected and I am looking for support | any | Check the PC-doctor list | |||
| I found illegal content on the Internet, what should I do? | Citizens, Users | Report via the BEE SECURE Stopline | |||
| I have a security incident in my company | Employees, Companies | CIRCL | |||
| I have a privacy issue | Citizens, Users | Notify or complain to the CNPD | |||
| I have a problem with my telecom provider | Citizens, Users | Contact the ILR mediation service (FR) | |||
| I have a different information security incident, which does not match any of the above categories. Whom can I contact? | All | Report it to CIRCL |